Who Citizens advice is and what they do
Citizens Advice is a network of independent charities throughout the United Kingdom that give free, confidential information and advice to assist people with money, legal, consumer and other problems.
There are highly trained volunteers supporting the delivery of the citizens advice service. The volunteers come from a range of backgrounds.
Citizens advice gives people the knowledge and confidence they need to find their way forward – whoever they are, and whatever their problem.
Citizens Advice will not charge you to call their national phone service or consumer helpline, however your service provider might do. Calls to their national phone service and consumer helpline are free from mobiles and landlines.
Some local Citizens Advice can only give you advice if you live in their local council area. It’s usually best to contact a Citizens Advice based in your local council area.
Search for your local Citizens Advice
You can talk about your issue with a trained adviser online. They will try to help you solve your problem or make good progress towards it. In some cases, they might need to send you to your local Citizens Advice or a specialist organisation. Chat’s usually available 9am to 5pm, Monday to Friday. It’s not available on public holidays.
Job opportunities with local Citizens Advice
Find a job at your local Citizens Advice. Opportunities are available across a wide range of roles in England and Wales.
Volunteering at citizens advice
Volunteering opportunities with local Citizens Advice include giving information and advice to clients, fundraising, admin, media, trusteeship and more.
Supporting Citizens Advice
Please visit this page if you would like to see the various ways that you may be able to support the citizens advice.
A to Z of advice
A
- AA See Attendance allowance
- Abatement notice
- Abortion
- Abroad
- Absence See Time off work
- Acas See Advisory Conciliation and Arbitration Service
- Acceptable behaviour contracts See Anti-social behaviour
- Access to information See Personal records
- Access to land or property
- Access to records See Personal records
- Access to Work programme
- Accessibility
- Accidents
- Accommodation
- Accommodation agencies
- Adaptations See Aids and adaptations
- Addiction
- Addresses See Personal records
- Administration orders
- Adoption
- Adoption leave
- Adoption pay
- ADR See Alternative dispute resolution (ADR)
- Adult education See Students
- Adult social care
- Advance payment of benefit
- Advertisements See Advertising
- Advertising
- Advice and Assistance See Legal advice
- Adviser-only helplines See Helplines
- Advisory Conciliation and Arbitration Service
- Advocacy
- Age
- Age discrimination
- Agency workers
- AIDS See HIV
- Aids and adaptations
- Air Force
- Air travel
- Aircraft
- Alcohol
- Alternative dispute resolution
- Alternative dispute resolution (ADR)
- Alternative maximum council tax benefit See Second adult rebate
- Anniversaries See Weddings
- Ante-natal care
- Anti-social behaviour
- Appeals
- Appointments
- Approved intermediary
- Arbitration
- Armed Forces
- Armed Services
- Army
- Arrears
- Asbestos
- Assessment period
- Assignment See Succession
- Associations See Organisations
- Associative discrimination See Discrimination by association
- Assured shorthold tenancies
- Assured tenancies
- Attachment of earnings order
- Attachment of earnings orders See Income payments orders
- Attendance allowance
- Attorney See Power of attorney
- Auctions
B
- Babies See Pregnancy
- Backdating benefits
- Bailiffs
- Bank holidays
- Banking and building society services
- Bankruptcy
- Bankruptcy restrictions orders
- Banks See Banking and building society services
- Battered men See Domestic violence
- Battered women See Domestic violence
- Bedbugs See Pests
- Bedding
- Bedroom tax See Housing benefit
- Bees See Pests
- Belief discrimination See Religion or belief discrimination
- Beneficial interest
- Beneficial ownership See Beneficial interest
- Benefit appeals
- Benefit cap
- Benefit fraud
- Benefit rates
- Benefits
- Benefits for incapacity
- Bequests See Wills
- Bereavement
- Bereavement benefits
- Bereavement Service
- BIHR See British Institute of Human Rights
- Bills
- Bills of sale
- Biometric immigration document See Identity cards
- Biometric registration See Identity cards
- Biometric residence permit See Identity cards
- Bisexual people
- Blindness
- Blood donors
- Blue badge scheme for disabled drivers
- Board and lodgings See Lodgers
- Borrowing See Credit
- Borrowing money
- Breach of contract See Contracts of employment
- Breakdown of marriage See Separation
- Breastfeeding
- Breathing space
- Brexit
- British Citizenship
- British embassies See Embassies and consulates
- British Institute of Human Rights
- British Telecom See Telephones
- BRO See Bankruptcy restrictions orders
- Broadband
- Brochures See Holidays
- Budgeting
- Budgeting advance
- Budgeting loans
- Builders
- Building
- Building Regulations
- Building societies See Banking and building society services
- Buildings insurance See Home insurance
- Bullying See Harassment
- Burial grounds See Funerals
- Burials See Funerals
- Businesses
- Buy back schemes
C
- Cable television See Television subscriptions
- Call barring
- Cancer See Disability discrimination
- Caning See Corporal punishment
- Capital See Savings
- Car boot sales
- Car hire
- Car insurance
- Car rental See Car hire
- Care homes
- Care orders
- Career development loans See Professional and Career Development Loans
- Carer’s allowance
- Carers
- Cars
- Case conferences
- Cash
- Catalogues See Mail order
- Cautions See Warnings
- CCCS See StepChange Debt Charity
- CCWater See Consumer Council for Water
- CDL See Professional and Career Development Loans
- Cemeteries See Funerals
- Change of circumstances
- Charge cards
- Chargeback scheme
- Charitable housing trusts See Housing associations
- Charter flights See Air travel
- Chatlines See Premium rate telephone services
- Checklists
- Chemists See Pharmacists
- Child abuse
- Child arrangements order
- Child assessment orders
- Child benefit
- Child maintenance
- Child protection
- Child protection conferences
- Child protection plans
- Child Protection Register
- Child Sex Offenders Disclosure Scheme
- Child support See Child maintenance
- Child tax credits
- Child Winter Heating Assistance
- Childcare
- Childcare vouchers See Childcare
- Childline
- Children
- Children being accommodated
- Children in care See Care orders
- Children in need
- Children’s Barred List
- CIE See Continuous insurance enforcement
- Citizens Advice consumer service
- Citizenship See British Citizenship
- City technology colleges See Schools
- Civil legal aid See Legal Representation
- Civil partnerships
- Civil proceedings
- Civil recovery
- Claim forms
- Claimant commitment
- Claims
- Clearance area
- Clothing
- Clubs See Organisations
- Coal See Fuel
- Cockroaches See Pests
- Codes of conduct See Codes of practice
- Codes of practice
- Coffins See Funerals
- Cohabitation See Living together
- Cold weather payments
- Collisions See Accidents
- Common travel area
- Commonhold
- Community care
- Companies
- Company pensions See Occupational pensions
- Comparators
- Compassionate leave See Time off work
- Compensation
- Complaint
- Composition orders
- Compromise agreements See Settlement agreements
- Compulsory purchase
- Computers
- Concessionary fares
- Concessions See Concessionary fares
- Conciliation See Mediation
- Conditional sale
- Confidentiality
- Conservation See Planning
- Conservatories
- Constructive dismissal
- Consulates See Embassies and consulates
- Consultants See Doctors
- Consumer
- Consumer contracts
- Consumer Council for Water
- Consumer credit See Credit
- Consumer credit agreements See Credit agreements
- Consumer Credit Counselling Service (CCCS) See StepChange Debt Charity
- Consumer Direct
- Consumer goods See Goods
- Consumer hire agreements See Credit agreements
- Consumer organisations
- Consumer problems
- Consumer rights
- Consumer services
- Contact orders See Child arrangements order
- Contents insurance See Home insurance
- Continuous insurance enforcement
- Contracts
- Contracts of employment
- Contractual sick pay See Sick pay
- Contributions See National insurance contributions
- Cooling-off period
- Coronavirus
- Coroners
- Corporal punishment
- Costs See Legal costs
- Council housing
- Council tax
- Council tax benefit
- Council Tax Reduction
- Council Tax Support See Council Tax Reduction
- Council tenancies
- Counselling
- Counterfeit goods
- County court
- County schools See Schools
- Couples
- Court orders
- Courts
- Credit
- Credit agreements
- Credit brokers
- Credit cards
- Credit protection insurance See Payment protection insurance
- Credit rating
- Credit reference agencies
- Credit sale
- Credit unions
- Credited national insurance contributions See National insurance contributions
- Creditors
- Cremation See Funerals
- Criminal offences
- Criminal proceedings
- Critical illness insurance
- CTB See Council tax benefit
- CTC See Child tax credits
- CTR See Council Tax Reduction
- Custody See Detention in custody
D
- Damage
- Damages
- Dampness
- Data protection
- Data security See Data protection
- Deafness
- Death
- Debit cards
- Debt
- Debt collection
- Debt management companies
- Debt management plans
- Debt relief orders
- Debt relief restrictions orders
- Decorators
- Decree absolute See Divorce
- Decree nisi See Divorce
- Deductions from wages
- Delays
- Deliveries
- Demolition orders
- Demoted tenancies
- Dental treatment
- Dentists See Dental treatment
- Deposits
- Destitution Domestic Violence Concession See Domestic violence
- Detention in custody
- Detriment
- Diabetes
- Digital television See Television
- Diplomats See Embassies and consulates
- Direct discrimination
- Direct payments
- Disability
- Disability discrimination
- Disability living allowance
- Disabled children
- Disabled person’s employment See Disability
- Disabled person’s housing
- Disabled person’s transport
- Disablement benefit (industrial injuries)
- Discharge
- Disciplinary procedures
- Discipline See Disciplinary procedures
- Disclosure
- Disconnection and reconnection
- Disconnections and reconnections See Fuel
- Discretionary housing payments
- Discrimination
- Discrimination by association
- Discrimination by perception
- Discrimination questionnaires See Questionnaire procedure
- Dismissal
- Dispute resolution See Alternative dispute resolution (ADR)
- Disrepair See Housing repairs
- Dissolution of civil partnerships
- Distance sales
- Distraint See Bailiffs
- Distress See Bailiffs
- Divorce
- DLA See Disability living allowance
- DMPs See Debt management plans
- Doctors
- Domestic abuse See Domestic violence
- Domestic appliances See Safety
- Domestic violence
- Domestic violence protection notice See Domestic violence
- Domestic violence protection order See Domestic violence
- Donors
- Down payments See Deposits
- Drainage
- Dress codes See Clothing
- Driving licences
- Driving offences See Accidents
- DRO See Debt relief orders
- Drought
- DRRO See Debt relief restrictions orders
- Drugs
- Dry cleaning
E
- E-filing See Online submission
- Early conciliation
- Early retirement See Retirement
- Early years education See Education
- Earnings See Wages and salaries
- EASS See Equality Advisory Support Service (EASS)
- EDC See Exchange with delayed completion
- Education
- EEA See European nationals
- EHIC See European Health Insurance Card (EHIC)
- EHRC See Equality and Human Rights Commission (EHRC)
- Elderly people See Older people
- Electricity
- Electronic purses See Debit cards
- Embalming See Funerals
- Embassies and consulates
- Emergency measures
- Emergency protection orders
- Emigration See Abroad
- Employee shareholders
- Employee theft See Theft
- Employers See Employment
- Employment
- Employment abroad See Abroad
- Employment agencies See Agency workers
- Employment contract See Contracts of employment
- Employment support allowance
- Employment tribunals
- Endowment mortgages See Mortgages
- Energy efficiency
- Energy Performance Certificates
- Energy suppliers
- Enforcement officers See Bailiffs
- Engagements
- Enhanced disability premium
- Enhanced disclosures See Disclosure
- Entry
- Environment See Environmental health
- Environmental health
- EPC See Energy Performance Certificates
- Equal liability
- Equal treatment
- Equality Advisory Support Service (EASS)
- Equality and Human Rights Commission (EHRC)
- Equity release
- ESA See Employment support allowance
- Estate agents
- Estates See Executors
- Ethnicity See Race discrimination
- EU See European Union
- European Commission of Human Rights See European Court of Human Rights
- European Community
- European Convention on Human Rights
- European Court of Human Rights
- European Economic Area See European nationals
- European Free Trade Association (EFTA) See European nationals
- European Health Insurance Card (EHIC)
- European nationals
- European Ombudsman
- European Union
- Eviction
- Evidence
- Example letters See Template and sample letters
- Exchange with delayed completion
- Excluded occupiers
- Executors
- Eye tests
- Eyes See Optical services
F
- Fair dismissal See Dismissal
- Fake goods See Counterfeit goods
- Family home
- Family intervention tenancies
- Family law
- Family mediation
- Family Rights Group
- Fast track voluntary arrangements
- Faulty goods
- FCA See Financial Conduct Authority
- FE See Further education
- Female circumcision See Female genital mutilation
- Female cutting See Female genital mutilation
- Female genital mutilation
- Fertility treatment
- Fiance(e)s See Engagements
- Films See Services
- Financial advice
- Financial Conduct Authority
- Financial Ombudsman Service
- Financial orders
- Financial services
- Financial Services Authority See Financial Conduct Authority
- Fines
- First-tier Tribunal
- FIT See Family intervention tenancies
- Flash sales See Mortgage rescue schemes
- Flatshare See Joint tenants
- Fleas See Pests
- Flexible Support Fund
- Flexible tenancies
- Flexible working
- Flies See Pests
- Flights See Air travel
- Flooding
- Flow charts
- Food and drink See Alcohol
- Food banks
- Forced marriages
- Forces See Armed Forces
- Forces Discount Scheme
- Forms See Claim forms
- FOS See Financial Ombudsman Service
- Fostering
- Fraud
- Freedom See Liberty
- Freedom of information See Personal records
- Freehold See Commonhold
- FSA See Financial Conduct Authority
- Fuel
- Fuel Direct See Fuel
- Fuel poverty
- Full service
- Funeral directors
- Funerals
- Furlough
- Furniture
- Further education
G
- Gambling
- Gas
- Gay marriages See Marriage
- Gay men
- Gender reassignment discrimination
- Gender reassignment harassment
- Gender violence
- General practitioners See Doctors
- Glasses
- Glaucoma
- Goods
- Government See Parliament
- Government departments
- GPs See Doctors
- Grants
- Green Card
- Grievance procedures
- Guarantee payments See Short-time workers
- Guaranteed minimum pension See Occupational pensions
- Guarantees
- Guarantors
- Gyms
- Gypsies See Travellers
H
- Habitual residence
- Habitual residence test
- Hairdressing See Services
- Halls of residence See Student housing
- Handicapped See Disability
- Harassment
- Hardship payment
- Hardship payments
- Hate crime
- Hate incidents See Hate crime
- Hazard awareness notice
- Hazardous substances See Health and Safety
- HB See Housing benefit
- HE See Higher education
- Health See National Health Service
- Health and Safety
- Health checks See Medical examinations
- Health insurance
- Health service See National Health Service
- Health Service Ombudsman See Parliamentary and Health Service Ombudsman
- Health services
- Healthwatch
- Healthy Start Scheme
- Hearing impairment See Disability
- Heating See Fuel
- Helplines
- High Commissions See Embassies and consulates
- High Income Child Benefit Tax Charge See Child benefit
- Higher education
- HIP See Home Information Packs
- Hire
- Hire cars
- Hire purchase
- HIV
- HMO See Houses in multiple occupation
- Holiday clubs
- Holiday pay
- Holidays
- Holidays and employment See Holiday pay
- Home employment schemes See Homeworking
- Home improvement grants See Improvement grants
- Home improvements
- Home Information Packs
- Home insurance
- Home ownership
- Homelessness
- Homelessness – eligibility for assistance
- Homeworking
- Homosexuality
- Honour crime See Forced marriages
- Honour-based abuse
- Hospitals
- Hostels
- Hotels
- Hours of work
- House purchase
- House sale
- Housebuilding See Building
- Household equipment See Furniture
- Household insurance See Home insurance
- Houses in multiple occupation
- Housing
- Housing allocations
- Housing associations
- Housing benefit
- Housing co-operatives
- Housing costs
- Housing grants
- Housing Health and Safety Rating System
- Housing Ombudsman Service
- Housing registers See Housing allocations
- Housing repairs
- HP See Hire purchase
- Human rights
- Human trafficking See Trafficking
I
- ICSTIS See PhonepayPlus
- ID cards See Identity cards
- ID fraud See Identity theft
- ID theft See Identity theft
- Identity
- Identity cards
- Identity fraud See Identity theft
- Identity theft
- Illegal drugs See Drugs
- Illegal eviction See Eviction
- Illness See Sickness
- Illness insurance
- Immigration
- Improvement grants
- Improvement notice
- Improvement of dwellings See Home improvements
- In-vitro fertilisation See Fertility treatment
- Incest See Child abuse
- Income payments agreements
- Income payments orders
- Income protection insurance
- Income support
- Income tax See Tax refunds
- Increasing income
- Independent mental health advocates
- Indirect discrimination
- Individual Voluntary Arrangements (IVAs)
- Industrial accidents See Industrial injuries
- Industrial action See Trade unions
- Industrial death benefit See Industrial injuries
- Industrial disablement benefit See Disablement benefit (industrial injuries)
- Industrial diseases See Industrial injuries
- Industrial injuries
- Industrial life policies See Life assurance
- Industrial tribunals See Employment tribunals
- Infertility treatment See Fertility treatment
- Infestation See Pests
- Information See Personal records
- Inheritance
- Injuries
- Insects
- Insolvency
- Insurance
- Insurance brokers
- Intercountry adoption See Adoption
- Interest
- Interim payments See Benefits
- Internet
- Internet auctions See Internet
- Internet shopping See Distance sales
- Interviews
- Intestacy
- Introductory tenancies
- Investments
- Ireland
- IS See Income support
- IVA protocol
- IVAs See Individual Voluntary Arrangements (IVAs)
- IVF See Fertility treatment
J
- Jewellery See Clothing
- Job agencies See Agency workers
- Job hunting
- Job references See References
- Job sharing
- Jobcentre Plus
- Jobcentres See Jobcentre Plus
- Jobs
- Jobseeker’s allowance
- Joint and several liability
- Joint bank accounts See Banking and building society services
- Joint ownership
- Joint tenants
- JSA See Jobseeker’s allowance
- Judicial review
K
- Kidney disease See Organ donation
L
- Laid off
- Laid-off workers See Short-time workers
- Landlords
- Lasting power of attorney
- Laundry See Services
- Lawyers See Solicitors
- Lay off See Short-time workers
- LCW See Limited capability for work
- LCWRA See Limited capability for work and work related activity
- Learning difficulties
- Learning disabilities See Disability
- Lease back See Sale and rent back schemes
- Lease options contracts
- Leasehold property See Commonhold
- Leaseholders
- Leave See Time off work
- Legal advice
- Legal aid
- Legal costs
- Legal expenses See Legal costs
- Legal Representation
- Legislation
- Lesbians
- Letter before action
- Letters See Template and sample letters
- Letters of administration
- Letting agencies
- Liberty
- Liberty (Human rights organisation)
- Licences See Driving licences
- Life assurance
- Limited capability for work
- Limited capability for work and work related activity
- Liquidation
- Litigants See Courts
- Live service
- Living together
- Loan sharks
- Loans
- Local authorities
- Local authority housing See Council housing
- Local government See Local authorities
- Local Government Ombudsman
- Local Healthwatch
- Local Ombudsman See Local Government Ombudsman
- Lodgers
- Lone parents See Parents
- Lorries See Motor vehicles
- Loss assessors
- LOST See Short-time workers
- Lost property
- LPA See Lasting power of attorney
- Luggage
M
- Maestro See Debit cards
- Magistrates’ court See Fines
- Mail order
- Maintenance See Child maintenance
- Maintenance charges See Service charges
- Mandatory reconsideration
- Marriage
- Marriage breakdown
- Maternity allowance
- Maternity benefits
- Maternity discrimination See Pregnancy and maternity discrimination
- Maternity grants
- Maternity leave
- Maternity pay
- Maximising income See Budgeting
- Media See Television
- Mediation
- Medical assessments See Medical examinations
- Medical cards See Medical treatment
- Medical certificate
- Medical certificates See Medical treatment
- Medical evidence See Medical examinations
- Medical examinations
- Medical negligence See Negligence
- Medical records
- Medical reports See Medical examinations
- Medical treatment
- Medicines See Drugs
- Members of Parliament See Parliament
- Men’s organisations
- Mental capacity
- Mental health
- Mental health discrimination See Disability discrimination
- Merchant seamen See Armed Forces
- Mesothelioma See Asbestos
- Meters
- MIB See Motor Insurers’ Bureau
- Mice See Pests
- Military See Armed Forces
- Minimum wage
- Minors See Young people
- Mis-selling
- Misconduct
- Mobile phones
- Mobility See Disabled person’s transport
- Money See Cash
- Money advice See Debt
- Money lenders
- Money purchase pensions See Personal pensions
- Mopeds See Motorcycles
- Mortgage arrears
- Mortgage protection insurance See Mortgages
- Mortgage rescue schemes
- Mortgages
- Mosquitoes See Pests
- Motability See Disabled person’s transport
- Motor cars See Cars
- Motor insurance See Car insurance
- Motor Insurers’ Bureau
- Motor manufacturers and traders
- Motor vehicles
- Motorcycles
- Moving
- Multiple entry visas See Visas
- Multiple occupation See Houses in multiple occupation
- Multiple sclerosis See Disability discrimination
- Music See Noise
N
- NAPAC See National Association for People Abused in Childhood
- National Association for People Abused in Childhood
- National Debtline
- National Health Service
- National insurance
- National insurance contributions
- National minimum wage See Minimum wage
- National Society for the Prevention of Cruelty to Children
- Nationality
- Navy
- Neglect See Child abuse
- Negligence
- Neighbour disputes
- Neighbours
- Next of kin
- NHS See National Health Service
- NHS Choices
- NHS Constitution
- NHS Direct
- NHS England
- No claims bonus
- Noise
- Notice
- Notice to quit/leave
- NSPCC See National Society for the Prevention of Cruelty to Children
- Nuisances
- Nurses and midwives See Agency workers
- Nursing homes See Care homes
O
- Occasional work See Part-time work
- Occupation orders
- Occupational pensions
- Occupational sickness
- Official Receiver
- Ofwat See Water Services Regulatory Authority (Ofwat)
- Old age pensioners See Older people
- Old people See Older people
- Old people’s homes See Care homes
- Older people
- Ombudsman
- Ombudsman Services: Property
- Online shopping See Distance sales
- Online submission
- Optical services
- Order for sale
- Order to obtain information
- Organ donation
- Organisations
- Outpatients See National Health Service
- Overpayment
- Overseas See Abroad
- Overseas students See Students
- Overseas visitors See Visitors
- Overtime
- Owner occupiers
- Owning property jointly See Joint ownership
P
- Package holidays See Holidays
- Paedophile register See Sex Offenders Register
- Painters and decorators See Decorators
- PALS See Patient Advice and Liaison Service
- Parental leave
- Parental responsibility
- Parental responsibility orders See Parental responsibility
- Parents
- Parking See Parking tickets
- Parking Charge Notice See Parking tickets
- Parking tickets
- Parliament
- Parliamentary and Health Service Ombudsman
- Parliamentary Ombudsman See Parliamentary and Health Service Ombudsman
- Part three accommodation See Care homes
- Part-time work
- Partners See Couples
- Passports
- Paternity See Paternity leave
- Paternity leave
- Paternity pay
- Patient Advice and Liaison Service
- Patients
- Pavements See Personal injuries
- Pawnbrokers
- Pay
- Pay in lieu of notice
- Payday loans
- Payment protection insurance
- Payplan
- Payslips See Wage slips
- PCN See Parking tickets
- Penalty charge notice See Parking tickets
- Penalty notices See Fines
- Pension credit
- Pensioners See Older people
- Pensions
- People subject to immigration control See Persons subject to immigration control
- People trafficking See Trafficking
- Periods of limitation See Time limits
- Permitted work
- Personal finance See Debt
- Personal Independence Payment
- Personal information
- Personal injuries
- Personal loans See Loans
- Personal pensions
- Personal records
- Personal representatives See Executors
- Persons from abroad See Persons subject to immigration control
- Persons subject to immigration control
- Pests
- Pets
- Pharmacists
- Phone services See Telephones
- PhonepayPlus
- Phones See Telephones
- PHSO See Parliamentary and Health Service Ombudsman
- Physically disabled See Disability
- PILON See Pay in lieu of notice
- PIP See Personal Independence Payment
- PIQs See Property information questionnaire
- Planning
- Plastic cards
- Plumbers See Services
- Pneumoconiosis and related diseases See Benefits
- POA See Power of attorney
- Podcasts
- Police
- Police protection orders
- Pollution See Noise
- Possession
- Possession of drugs See Drugs
- Post
- Post mortem
- Post Office See Post
- Power cut
- Power of attorney
- PPI See Payment protection insurance
- Pre-action protocols
- Pre-tenancy determinations See Rent
- Pregnancy
- Pregnancy and maternity discrimination
- Pregnancy discrimination See Pregnancy and maternity discrimination
- Premium rate telephone services
- Premiums
- Prepayment meters
- Prescribed industrial diseases See Industrial injuries
- Prescriptions
- Priority cards See Housing allocations
- Prisoners
- Prisons and Probation Ombudsman
- Privacy
- Private education See Schools
- Private health care
- Private health insurance See Health insurance
- Private medical treatment See Private health care
- Private members clubs See Organisations
- Private pensions See Personal pensions
- Private sales See Goods
- Private tenancies
- Probate
- Probate (personal application) See Wills
- Professional and Career Development Loans
- Professional misconduct See Misconduct
- Professional negligence See Negligence
- Prohibition order
- Proof of age See Identity
- Property (housing) See Owner occupiers
- Property information questionnaire
- Property Ombudsman
- Protected acts
- Protected characteristics
- Protected tenancies
- PSED See Public sector equality duty
- Psychiatric treatment See Mental health
- Public authorities
- Public functions
- Public holidays See Bank holidays
- Public houses See Alcohol
- Public sector equality duty
- Public toilets See Toilets
- Public transport
Q
- Qualifications
- Questionnaire procedure
- Questions procedure See Questionnaire procedure
R
- Race discrimination
- Racial harassment
- Racism See Race discrimination
- Racist attacks See Racial harassment
- Radiation See Industrial injuries
- RAF
- Rape
- Rates See Benefit rates
- Rats See Pests
- Reasonable adjustments
- Reciprocal agreements
- Records See Personal records
- Recruitment
- Recruitment agencies See Agency workers
- Redeployment
- Redundancy
- Redundancy payments
- References
- Refuges See Homelessness
- Refunds
- Registered social landlords See Housing associations
- Regulated (protected) tenants See Protected tenancies
- Rehousing
- Relationship breakdown See Separation
- Relationships
- Religion See Religion or belief discrimination
- Religion or belief discrimination
- Religious discrimination See Religion or belief discrimination
- Removal expenses See Services
- Removals See Moving
- Rent
- Rent arrears
- Rent back See Sale and rent back schemes
- Rent registration See Rent
- Renting accommodation See Housing
- Repairs
- Repossession
- Republic of Ireland See Ireland
- Reserve forces See Armed Forces
- Residence (arrangements for children) See Parental responsibility
- Residence (in a country) See Habitual residence
- Residence orders See Child arrangements order
- Resident landlords See Landlords
- Residential accommodation See Care homes
- Residential care See Care homes
- Restaurants
- Retail theft See Theft
- Retirement
- Retirement pension
- Revisions
- Right to acquire
- Right to buy
- Right to die See Death
- Right to repair schemes
- Right to reside
- Road accidents See Traffic accidents
- Road traffic accidents See Accidents
- Roads See Accidents
- Rodents See Pests
- ROI See Ireland
- Rough sleepers See Homelessness
- Royal Air Force
- Royal Institution of Chartered Surveyors (RICS) See Surveyors
- Royal Navy
- RTAs See Accidents
S
- S2P See State second pension
- Sacking See Dismissal
- Safety
- Safety at work See Health and Safety
- Salaries See Wages and salaries
- Salary See Pay
- Sale and lease back schemes See Sale and rent back schemes
- Sale and rent back schemes
- Same-sex couples
- Sample letters
- Sanctions
- SAP See Adoption pay
- Sarah’s Law See Child Sex Offenders Disclosure Scheme
- SARB See Sale and rent back schemes
- Satellite television See Television subscriptions
- Savings
- Scams
- Schedule of loss
- School attendance orders See Schools
- School costs
- School leavers See Further education
- Schools
- Scooters See Motorcycles
- Second adult rebate
- Secondhand cars See Used cars
- Secondhand goods See Consumer contracts
- Section 21 notice
- Section 75
- Sectioning See Mental health
- Secure tenancies
- Secured loans See Loans
- Security deposits See Deposits
- Security of tenure
- Self-certification See Sick pay
- Self-employment
- Self-help organisations See Organisations
- Self-isolation
- Selling a house See House sale
- SEN See Special education
- Senior citizens See Older people
- Separation
- Separation orders
- Service charges
- Service personnel
- Services
- Servicing
- Settlement agreements
- Settlement of property orders
- Severance pay See Pay in lieu of notice
- Severe disability premium
- Severe disablement allowance
- Severe hardship payments See Hardship payment
- Severe weather payments See Cold weather payments
- Sewerage
- Sex
- Sex discrimination
- Sex Offenders Register
- Sexual abuse
- Sexual assault See Rape
- Sexual harassment
- Sexual offences
- Sexual orientation discrimination
- Sexual remarks See Sexual harassment
- Sexual violence See Rape
- Sexuality
- Sexually degrading comments See Sexual harassment
- Shared ownership
- Sharers See Joint tenants
- Sheltered housing See Care homes
- Shift work
- Shops
- Short-time workers
- Short-time working
- Sick leave See Sick pay
- Sick pay
- Sickness
- Sickness absence See Sick pay
- Sickness benefits
- Sickness insurance See Illness insurance
- Sight tests
- Single-tier state pension See Retirement pension
- Sleeping rough See Homelessness
- Smacking
- Small Businesses
- Small claims
- SMI See Support for mortgage interest
- SMP
- Social care See Community care
- Social fund
- Social housing
- Social security appeals See Benefit appeals
- Social security benefits See Benefits
- Social services
- Sole tenants
- Solicitors
- Solid fuel See Fuel
- Sound proofing See Noise
- Spare room subsidy See Housing benefit
- Special education
- Special schools
- Spectacles See Glasses
- Sports and games
- Spouses See Marriage
- SPP See Paternity pay
- Squatting
- SSP See Sick pay
- Stakeholder pensions
- Stalking
- Stamp duty See Stamp Duty Land Tax
- Stamp Duty Land Tax
- Standard disclosures See Disclosure
- Starter tenancies See Introductory tenancies
- State pension See Retirement pension
- State second pension
- Statutory adoption pay See Adoption pay
- Statutory adoption pay (SAP) See Adoption leave
- Statutory demands
- Statutory maternity pay See Maternity pay
- Statutory maternity pay (SMP)
- Statutory nuisances
- Statutory paternity pay See Paternity pay
- Statutory paternity pay (SPP) See Paternity leave
- Statutory sick pay See Sick pay
- Statutory sick pay (SSP) See Sick pay
- Stealing See Theft
- StepChange Debt Charity
- Stolen goods
- Stolen vehicles
- Store cards
- Streets See Personal injuries
- Student accommodation See Student housing
- Student housing
- Students
- Sub prime mortgages See Mortgages
- Sub-contractors See Holiday pay
- Subletting
- Subscriber TV See Television subscriptions
- Subtenants
- Succession
- Suicide See Death
- Summonses See Claim forms
- Superannuation See Occupational pensions
- Supersessions
- Supervision orders
- Support for mortgage interest
- Sure Start maternity grants See Maternity grants
- Surgical appliances See Aids and adaptations
- Surveyors
- Surveys
- Swiss nationals See European nationals
- Switch See Debit cards
T
- TA See Armed Forces
- Take over See Transfer of undertakings
- Tax
- Tax credits
- Tax rebates See Tax refunds
- Tax refunds
- Taxes
- Telephone helplines See Helplines
- Telephone Preference Service
- Telephones
- Television
- Television licences
- Television subscriptions
- Tell Us Once
- Template and sample letters
- Template letters
- Temps See Agency workers
- Tenancy agreements
- Tenancy deposit protection schemes
- Tenants
- Tenants in common
- Terminal illness See Death
- Termination See Dismissal
- Territorial Army
- Text message barring
- Theatre See Services
- Theft
- Therapeutic work See Permitted work
- Third party debt order
- Third party debt orders See Debt
- Tickets
- Time limits
- Time off work
- Timeshare
- Toilets
- Torture
- Town and country planning See Planning
- TPS See Telephone Preference Service
- Trade associations See Consumer organisations
- Trade unions
- Tradespeople
- Trading checks See Credit
- Trading cheques
- Trading schemes See Scams
- Trading Standards
- Trading Standards Institute Consumer Codes Approval Scheme
- Traffic accidents
- Trafficking
- Training
- Transfer of property orders
- Transfer of undertakings
- Transfers See Moving
- Transgender/transsexual people
- Transplants See Organ donation
- Transport
- Travel
- Travel agents See Holidays
- Travel concessions See Concessionary fares
- Travel documents See Passports
- Travel expenses
- Travel insurance
- Travellers
- Tribunals
- True Vision
- Trust deed See Beneficial interest
- TrustMark
- TUO See Tell Us Once
- TUPE See Transfer of undertakings
U
- UC See Universal Credit
- UC50
- Undefended divorce See Divorce
- Under-occupancy charge See Housing benefit
- Undertakers See Funeral directors
- Unearned income
- Unemployment
- Unfair dismissal
- Unions See Trade unions
- Universal Credit
- University
- Unlawful profit orders
- Unlicensed credit providers See Loan sharks
- Unmarried parents See Parents
- Unsolicited goods
- Used cars
- Utilities
V
- Vaccinations
- Valuations
- Vehicle insurance See Car insurance
- Vehicles See Motor vehicles
- Vehicles for the disabled See Disabled person’s transport
- Vermin See Pests
- Veterans See Armed Forces
- Vets
- Victim support
- Victimisation
- Victims of crime See Video statements
- Video See Video statements
- Video statements
- Violence
- Visas
- Visitors
- Voluntary national insurance contributions See National insurance contributions
- Voluntary redundancy See Redundancy
- Voluntary redundancy
W
- Wage slips
- Wages and salaries
- Waiting lists See Housing allocations
- Walking possession agreements See Bailiffs
- Walls
- War pensioners
- War widows/widowers See Death
- Warnings
- Warrants
- Warranty See Guarantees
- Wasps See Pests
- Water charges
- Water meters
- Water rates See Water charges
- Water Services Regulatory Authority (Ofwat)
- Water supply
- Waterdirect
- Watersure
- WCA See Work Capability Assessment
- Weddings
- Welsh helplines See Helplines
- Wheelchairs See Disabled person’s transport
- Whistleblowing
- Widowers
- Widows
- Widows/Widowers
- Wills
- Winter fuel payment See Cold weather payments
- Withhold rent See Housing repairs
- Witnesses
- Women’s Aid See Domestic violence
- Women’s organisations
- Work See Employment
- Work availability requirement
- Work Capability Assessment
- Work-related groups See Work-related requirements
- Work-related requirements
- Work-seekers See Job hunting
- Working hours
- Working tax credits
- Workman’s compensation See Industrial injuries
- Workplace pensions
- Write off
- Writs See Bailiffs
- Written reasons for dismissal
- Wrongful dismissal See Dismissal
- WTC See Working tax credits
